Responsible Gaming

Our Commitment

At Luxanvia, we are committed to promoting responsible entertainment practices. We believe that entertainment should be enjoyed as a leisure activity in a balanced and responsible manner.

Responsible Entertainment Principles

We adhere to the following principles to ensure responsible entertainment:

• Entertainment should be enjoyed as a recreational activity, not as a source of income or way to recover financial losses
• Entertainment activities should be balanced with other leisurely pursuits
• Time spent on entertainment activities should be limited and not interfere with personal or professional responsibilities
• Each individual should set personal limits and adhere to them

Self-Assessment

To help ensure that entertainment remains a positive experience, we encourage our guests to regularly assess their entertainment habits by asking themselves:

• Am I spending more time or resources than I initially planned?
• Is my entertainment affecting my relationships, work, or other responsibilities?
• Am I experiencing stress, anxiety, or financial strain as a result of my entertainment choices?
• Do I need to take a break from certain forms of entertainment?

Setting Personal Limits

We encourage all our guests to set personal limits for their entertainment activities:

• Time limits: Decide in advance how long to spend on entertainment activities
• Budget limits: Determine a reasonable amount to allocate to entertainment
• Entertainment breaks: Take regular breaks to maintain perspective

Staff Training

All Luxanvia staff members receive training on responsible entertainment practices and are equipped to provide information and assistance to guests who may have concerns about their entertainment habits.

Resources and Support

We partner with reputable organizations that provide support services for individuals who may be experiencing challenges related to entertainment habits. Information about these resources is available at all our properties.

Self-Exclusion Program

Luxanvia offers a self-exclusion program for guests who wish to take a break from entertainment activities at our properties. Please speak with a management team member for more information on how to enroll in this program.

Protection of Minors

Luxanvia strictly enforces age restrictions for certain entertainment activities. Minors are not permitted in designated adult entertainment areas, and we require valid identification to verify age.

Responsible Marketing

Our marketing and advertising materials are designed to be factual and responsible. We do not target vulnerable populations or make misleading claims about our entertainment offerings.

Contact Us

If you have questions about our Responsible Gaming Policy or need assistance, please contact us or speak with any Luxanvia team member.