Cancellation Policy

Standard Cancellation Policy

At Luxanvia, we understand that plans can change. Our standard cancellation policy is designed to be fair while allowing us to effectively manage our reservations.

Reservation Modifications

Modifications to existing reservations are subject to availability and potential rate changes. Please contact us as early as possible to request modifications.

Cancellation Timeframes and Fees

Our cancellation fees vary based on when you cancel relative to your scheduled arrival date:

Standard Reservations

• 48+ hours before arrival: Full refund, no cancellation fee
• 24-48 hours before arrival: 50% of one night's stay
• Less than 24 hours before arrival: 100% of one night's stay

Premium and Suite Reservations

• 7+ days before arrival: Full refund, no cancellation fee
• 3-7 days before arrival: 50% of one night's stay
• Less than 3 days before arrival: 100% of one night's stay

Group Bookings

• 30+ days before arrival: Full refund, no cancellation fee
• 14-30 days before arrival: 25% of total booking value
• 7-14 days before arrival: 50% of total booking value
• Less than 7 days before arrival: 100% of total booking value

No-Shows

If you fail to arrive on your scheduled check-in date without prior notification, you will be considered a "no-show" and charged the equivalent of the full reservation amount.

Early Departures

If you check-out prior to your scheduled departure date, you may be charged for the remainder of your reserved stay, depending on the specific circumstances and notice provided.

Special Event Periods

During special event periods, peak seasons, or holidays, modified cancellation policies may apply. These will be clearly communicated at the time of booking.

Non-Refundable Rates

Some promotional rates or special offers may be designated as "non-refundable." These reservations cannot be cancelled, modified, or refunded, regardless of the circumstances.

Force Majeure

In the event of circumstances beyond our control (such as natural disasters, acts of government, etc.), modified cancellation policies may apply. These will be assessed on a case-by-case basis.

How to Cancel

To cancel your reservation, please contact our reservations team through one of the following methods:

• Email: [email protected]
• Phone: +1 (800) 765-4321
• Through your online booking account

Contact Us

If you have questions about our Cancellation Policy, please contact us.